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Information about the right of withdrawal for consumers about the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity.
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. In order to exercise your right of cancellation, you must provide us ([insert: name / company, address of the recipient of the cancellation, telephone number, email address and, if available, the fax number. You can also use the shortcode and the address in Settings DE deposit.]) by means of a clear statement (eg a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
– To [insert: name / company, address of the addressee, e-mail address and, if available, the fax number.]:
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only for notification on paper)
(*) Inaccurate deletion.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not exist for contracts for the delivery of digital content that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely if we have only started executing the contract after you have given your express consent and at the same time have confirmed your knowledge that you will lose your right of withdrawal when the contract begins to be performed by us. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.